Service policy
Service Policy (What We Don't Do)
- To ensure the safety of our team and the quality of our services, please review the following service requirements:
Hazardous Materials
- We do not clean blood, human or animal waste, or vomit.
- These materials require specialized biohazard cleaning and are outside the scope of our services.
- In addition, personal items, clutter, items strown across the floor, and all valuables must be put away.
Property Access
- The property must be accessible at the scheduled service time.
- If we are unable to enter the property (locked doors, incorrect access instructions, or no response), the service will be considered a missed appointment.
Occupancy During Service
- For safety and efficiency reasons, no one may be inside the home during the cleaning service.
- This includes residents, guests, or maintenance workers.
Pets & Animals
- All animals must be secured in a separate room or area before our arrival.
- If animals are loose or roaming freely, we reserve the right to decline or reschedule the service.
Right to Refuse Service
- We reserve the right to refuse or discontinue service if conditions are unsafe, unsanitary beyond normal cleaning, or violate this policy.
Additional Fees
The following fees may apply if service requirements are not met:
- Lockout/Missed Appointment Fee: $50
Charged if we are unable to access the property at the scheduled service time. - Pet Issue Fee: $40
Charged if animals are not properly secured prior to our arrival, resulting in delays, rescheduling, or inability to complete the service.