Booking Process

At Sacred Space, we value transparency and fairness. Please review our refund policy before booking a service:

Booking Fee:

• All bookings require a $1 non-refundable booking fee.
• This fee secures your appointment and will not be refunded under any circumstances, including cancellations or rescheduling.

Service Payments & Refunds

• If payment for a service is made in advance and the service cannot be provided due to circumstances on our end, a full refund (excluding the $1 booking fee) will be issued.
• If a service cannot be completed due to client error, such as double booking, lack of access to the property, or other client-side issues, a refund may be issued at our discretion, excluding the $1 booking fee.

Refund Processing

• Approved refunds will be processed within 7 business days to the original form of payment.

Completed Services

• No refunds will be issued once a service has been completed.
• Payment covers time, labor, and materials used during the cleaning service.

Satisfaction Guarantee

• Your satisfaction matters to us. If you are not fully satisfied with your cleaning service, please notify us within 24 hours of service completion.
• We will gladly return to re-clean any areas of concern at no additional charge, provided the issue is reported within 24 hours.
• Re-cleans apply only to the originally serviced areas and must be due to missed or incomplete cleaning, not new messes or changes made after the service.
• Requests made after 24 hours may not be eligible for a re-clean.
• Refund Policy on Satisfaction

Refunds are not issued for completed services.

• Our satisfaction guarantee is fulfilled through a re-clean, not a refund.